What does it mean when the red light lights up?
Why is the red LED flashing?
Why is the white LED flashing five times during Vaping?
Why is the red LED flashing eight times during Vaping?
Why is the white LED flashing ten times?
Will I receive the Vype ePen 3 with a charged battery?
What is the capacity of the Vype ePen 3 battery in mAh?
What should I do if I notice my Vype ePen 3 is leaking?
During use, small droplets may leak out of the Vype ePen 3 caps. In case of that, simply remove the liquid with a damp cloth and continue to use your ePen 3 as usual. Below you will find the reasons why liquid drops may escape.
And this is what you can do against it:
Do not put hard objects in your ePen 3 or in the caps - especially not in the two holes. This can damage or even destroy the device. If the problem persists after removing the fluid, contact our Vype Care customer service.
Reasons for leaking:
Too strong taking a drag on a cap. The use of an already used cap which has been stored outside the packaging for more than one day. Blow back the vape through the mouthpiece.
Try to steam gently. Sometimes it can happen that the first few moves liquid, but then no longer. Try to exhale the steam in a different direction (away from the mouthpiece).
I have opened my starter kit but cannot find the USB charging cable.
How to charge your Vype ePen 3?
What are the dimensions of the ePen 3?
How will I clean the Vype ePen 3 if it gets dirty?
How do I look after my Vype ePen 3?
My Vype ePen3 has turned itself off, why?
When to change your Vype ePen 3 Cap?
Why do I have to click the Vype ePen 3 button 3 times to get it to start?
If I’ve put my Vype ePen 3 down, how do I know if it’s on or off?
Is it safe to leave my Vype ePen 3 charging over night?
Could my Vype ePen 3 catch fire, explode, give an electric shock?
Can I exchange a cap before it is empty?
Yes, the design of the Vype ePen 3 is designed to help you change flavors quickly and easily at any time.
What are the ingredients of Vype ePen 3 Caps?
Propylene glycol (PG), glycerol (VG), water, nicotine and carefully selected flavourings formulated specifically for the Vype ePen 3.
Can I refill the Vype ePen 3 Caps?
No, the Vype ePen 3 Caps are not designed for refilling.
How long does a Vype ePen 3 Cap last (in puffs)?
Each Vype ePen 3 Caps delivers over 200 puffs in laboratory testing. But the number of puffs depends upon your vaping behaviour.
Where is the e-Liquid inside the Vype ePen 3 Caps made?
Vype ePen 3 e-Liquid is made in the UK.
How many Vype ePen 3 Caps do you get in each refill pack?
Each Vype ePen 3 refill pack contains 2 Vype ePen 3 Caps.
Will the flavour deteriorate if I don’t use a Cap for some time, say 6-8 weeks?
If it’s still in its packaging, it should be fine. If it’s been removed from its packaging, after this time there may be a slight loss in the intensity of flavour.
Can I switch flavours without finishing the Cap?
Yes, the no-spill design of the Vype ePen 3 Caps means you can remove it very easily and quickly to change flavours.
Are Vype ePen 3 Caps "VG" vegetal glycerin or "PG" propylene glycol based?
The Vype ePen 3 Caps contains both. We have learned that there has to be a balance of VG to PG to produce a balanced vapour.
Do I have to keep the silicon cap on the Vype ePen 3 Caps once it has been removed from the blister packaging?
No, but if you think you will leave the Caps outside of its protective packaging for more than one day, we suggest that you refit the silicon Caps to help seal the Caps and keep the tip clean when not in use.
Does it affect the aroma if I do not use a cap for 6 to 8 weeks?
As long as the cap is still in its packaging - no problem. If you have already removed the cap from the pack, the taste intensity can be slightly affected.
What does it mean when the white light comes on 10 times?
With 10 minutes of inactivity, the white light will flash 10 times and the Vype ePen 3 will turn off to conserve battery power. To turn it back on, press the button 3 times quickly.
What is the coil resistance?
The dual coils have a combined resistance of 1.5 ohms. Coil resistance is already pre-set according to the wattage, in order to give you the best vaping experience and cannot be adjusted.
How many ml of e-Liquid does a Vype ePen 3 Cap hold?
Each Vype ePen 3 Cap contains 2 ml of liquid.
What is the eTank Pro battery capacity?
The Vype eTank Pro device contains a lithium-ion battery with a 1000 mAh capacity. A milliampere hour (mAh) is 1000th of an ampere hour (Ah).
How do I know when to change the atomiser?
The efficiency of the atomiser will deteriorate over time, depending on your personal vaping behaviour. We recommend you change your atomiser about every 2-4 weeks. We would also suggest you replace it if you notice any deterioration in the taste or quality of the vapour from your Vype eTank Pro. If the atomiser head ever floods, clean your clearomiser and replace the atomiser head.
How do I fill the eTank Pro with eLiquid?
Unsticker the tamper evidence tape from your Vype eLiquid bottle. Do not use eLiquid if the tamper evidence tape is damaged or missing. Do not force to open the eLiquid bottle, gently press the two pressure points on each side of the cap and lift the cap. Be careful not to inhale or to swallow eLiquid. To fill your clearomizer, first unscrew the mouthpiece of your Vype eTank Pro. Gently press each side of the bottle to gently pour the eLiquid into the eTank. Be sure to avoid pouring any liquid in the center tube that could be damaged. Screw the mouthpiece onto your Vype eTank Pro. After refilling your Vype eTank Pro for the first time, wait 5 minutes before using it.
To avoid leaks, make sure your clearomizer does not overflow. The maximum capacity of the tank is 2ml and is marked on the side of the clearomizer. Repeat with other eLiquids if you want to mix the flavors.
It is recommended to refill your eTank before the eLiquid level reaches the tank minimum.
I am experiencing a burning taste, why is this?
A deterioration in your vaping experience is likely to mean that you need to change your atomiser. We recommend that you do so every 2 to 4 weeks, depending on frequency of use.
Have all flavored ingredients been tested for possible allergic reactions?
With our focus on product safety, we make sure that the likelihood that one of our eLiquid causes an allergic reaction is as low as possible, but even with the utmost care, we can not guarantee that nobody will experience any symptoms.
If your symptoms persist and you believe that they are related to our product, we recommend that you stop using the product and seek medical advice. Please also see our leaflets - they contain more information on when our eLiquids should not be used.
What security features do our eLiquids have? Do they respect the safety rules for children?
Vype eLiquids bottles have several safety features:
1. All our products are meant for consumers over 18 years old and must be kept out of the reach and sight of children.
2. Our bottles always have a safety closure for children: to open them, you must simultaneously press the two pressure points on the lid and a soft spot on the side of the bottle.
If you suspect that a child has been exposed to eLiquids, please see a doctor immediately.
3. Our bottles are properly sealed with a plastic tamper evidence tape to ensure you are the first to use the Vype eLiquids.
4. Our eLiquid bottles have an ideal opening, ensuring easy filling with low spill risk.
5. Our bottles are tested to prevent breakage or loss of liquid if a closed bottle falls. In addition, our bottles have a waterproof and anti-drip construction and anti-drip to prevent accidental leaks.
Where are your eLiquids made?
All our eLiquids are made in Europe. In production test procedures are performed to guarantee high quality and security standards.
What do the eLiquids contain?
Each eLiquid contains Propylene glycol (PG), glycerol (VG) and nicotine and carefully selected food grade flavourings formulated specifically for Vype eTank Pro device to offer a satisfying vapour experience. All eLiquids contain a proportion of water.
Do the eLiquids contain any food colorings?
Vype eLiquids do not contain artificial or natural food colorings. The color develops through the interaction of different ingredients within the eLiquids. The color of eLiquids may vary as eLiquids age, but this does not affect the quality of the product. Our eLiquids are rigorously tested and we always use high quality ingredients.
How many times can I refill my Vype eTank Pro device with a bottle of eLiquid?
A 10ml bottle of eLiquid should allow you to fully refill your Vype eTank Pro five times.
Can I use Vype eLiquids with other e-cigarettes?
All our eLiquids are manufactured to provide the best possible vaping experience in combination with our device.
We create optimal formulas that are always tested with our devices to ensure a consistant vapour quality. Therefore we recommend to use the Vype eLiquids with the Vype eTank Pro. All our eLiquids have been rigorously tested for quality and developed by scientists and flavor experts for a vaping experience you can trust. Other devices may experience a different vaping experience.
What happens if I use eLiquids from other brands or mix Vype eLiquids with other brands?
Each Vype eLiquid is designed and tested specifically for Vype devices for a vaping experience you can trust. We do not know what other eLiquids contain and therefore we decline any responsibility in case of mixing with other eLiquids. However, our Vype eLiquids can be mixed together.
What would happen if I spill e-Liquid on my clothes?
If any e-Liquid is given time to absorb into a fabric, it may leave a mark. It’s best to wash it off immediately, and seek professional cleaning guidance if you have any concerns.
What do the e-Liquids contain?
Each e-Liquid contains Propylene glycol (PG), glycerol (VG) and nicotine and carefully selected food grade flavourings formulated specifically to offer a satisfying vapour experience. All e-Liquids contain a proportion of water.
What happens if I use e-Liquids from other brands or mix Vype e-Liquids with other brands?
Each Vype e-Liquid is designed and tested specifically for a vaping experience you can trust. We do not know what other e-Liquids contain and therefore we decline any responsibility in case of mixing with other e-Liquids. However, our Vype e-Liquids can be mixed together.
Que se passe-t-il si j'utilise des e-Liquides d'autres marques ou si je mélange les e-Liquides Vype avec ceux d'une autre marque?
Chaque e-Liquide Vype a été développé spécifiquement afin de vous garantir une performance optimale. Nous ne savons pas ce que contiennent les e-Liquides d'autres marques et par conséquent nous déclinons toute responsabilité en cas de mélange avec des e-Liquides d'autres marques. En revanche, nos e-Liquides Vype peuvent être mélangés entre-eux.
Que se passe-t-il si un e-Liquide coule accidentellement sur mes vêtements?
Si de l'e-Liquide venait à couler sur tes vêtements et a assez de temps pour pénétrer le textile, une tâche peut survenir. Si tel est le cas, lave ton vêtement aussi vite que possible en respectant les instructions de nettoyage mentionnées sur l'étiquette.
Que contiennent les e-Liquides?
Chaque e-Liquide contient du propylène glycol (PG), de la glycérine végétale (VG), de la nicotine ainsi que des arômes alimentaires soigneusement sélectionnés et développés afin d'offrir une expérience de vapotage optimale.
Certains e-Liquides contiennent également un pourcentage d’eau.