Vype ePen 3

What does it mean when the red light lights up?

When the red light comes on, this may be a low battery warning. If the red light stays on after you charge your ePen 3, wait 10 seconds, and then turn it off and on again, please contact Vype Care Customer Service.

Why is the red LED flashing?

If you observe the red LED flashing this could be indicating a warning such as low battery. If the red LED carries on flashing after waiting for ten seconds and switching back on and/or charging your Vype ePen 3, please consult the Vype Customer Care line.

Why is the white LED flashing five times during Vaping?

If the LED indicator flashes five times quickly and shuts down, this is to signal that your Vype ePen 3 is producing dry puffs, typical when the Cap has run out of liquid and should be replaced with a new Vype ePen 3 Cap before switching on and vaping.

Why is the red LED flashing eight times during Vaping?

If the LED indicator flashes eight times quickly and shuts down, this is a safety feature to limit the longest draw (vape) to 8 seconds, after which it shuts down. Switch it on with three rapid clicks of the button.

Why is the white LED flashing ten times?

If left inactive (no button press) for 10 minutes the LED will flash ten times and shut down to preserve battery life. To turn your Vype ePen 3 back on, click three times rapidly on the button.

Will I receive the Vype ePen 3 with a charged battery?

You get the Vype ePen 3 partially loaded. Before you will use it for the first time, we recommend to fully charge the ePen 3 (about 2 hours).

What is the capacity of the Vype ePen 3 battery in mAh?

The Vype ePen 3 device contains a Lithium-Ion Polymer battery with a nominal electrical charge capacity of 650 mAh.

What should I do if I notice my Vype ePen 3 is leaking?

During use, small droplets may leak out of the Vype ePen 3 caps. In case of that, simply remove the liquid with a damp cloth and continue to use your ePen 3 as usual. Below you will find the reasons why liquid drops may escape.

And this is what you can do against it:

Do not put hard objects in your ePen 3 or in the caps - especially not in the two holes. This can damage or even destroy the device. If the problem persists after removing the fluid, contact our Vype Care customer service.

Reasons for leaking:

Too strong taking a drag on a cap. The use of an already used cap which has been stored outside the packaging for more than one day. Blow back the vape through the mouthpiece.

Suggested solutions:

Try to steam gently. Sometimes it can happen that the first few moves liquid, but then no longer. Try to exhale the steam in a different direction (away from the mouthpiece).

I have opened my starter kit but cannot find the USB charging cable.

Please pull out the formed plastic tray and on the underside, you will find the USB cable.

How to charge your Vype ePen 3?

To charge your Vype ePen 3, attach the supplied USB charging cable to the micro USB port on the base of the Vype ePen 3.

When charging, the LED on the Vype ePen 3 will show the following indicator light, depending on its current battery charge level.

Pulsing Red: Your battery is empty or charged less than 10%.

Solid Red: Your battery charge level is between "near empty" and approximately 2/3 charged. We advise that you keep on charging.

Solid Green: Your battery is almost fully charged.

Fully charged: When your Vype ePen 3 has reached full charge, it will switch off automatically.

What are the dimensions of the ePen 3?

The overall dimensions of the Vype ePen 3 (with the Cap inserted to the device) are: 123 mm (length) x 18mm (deep) x 27mm (width).

How will I clean the Vype ePen 3 if it gets dirty?

You can clean the Vype ePen 3 with a dry cloth. You should always ensure you avoid getting any liquid near the battery. Additionally, you can use wet wipes to clean off any dirt from the tip of your Vype ePen 3.

How do I look after my Vype ePen 3?

To get the most from your Vype ePen 3, please follow the instructions for use as stated on the information leaflet:

Only charge your Vype ePen 3 with the charging accessories provided in the starter kit.

Only use your Vype ePen 3 with Vype ePen 3 Caps.

Keep your Vype ePen 3, charging accessories and Caps dry. Moisture can damage your devices electronics.

The recommended storage temperature for Vype products is between 0-25°C. Your Vype ePen 3 is only suitable for operation between 0-40°C.

My Vype ePen3 has turned itself off, why?

There could be several reasons, all of which are designed for either safety reasons or to save battery charge:

After 10 minutes of inactivity Vype ePen 3 will automatically shut down.

If the button is pressed down for longer than 8 seconds the Vype ePen 3 will automatically shut down. This is a safety feature in case of accidental activation for instance in your pocket.

Your Vype ePen 3 battery has run out of charge, you need to place it on charge.

When to change your Vype ePen 3 Cap?

It is time to change your Vype ePen 3 Cap when:

Your Vype ePen 3 stops producing vapour.

You notice deterioration in the taste or quality of the vapour.

The indicator light flashes white five times during puffing. This indicates when Vype ePen 3 is producing dry puffs that are a clear sign that the Cap has run out of liquid and should be replaced.

Why do I have to click the Vype ePen 3 button 3 times to get it to start?

We have designed in the need to click one of the buttons 3 times rapidly for two reasons - to ensure your Vype ePen 3 doesn’t turn itself on while it’s in your pocket or bag for example, and as a way to enhance child safety.

If I’ve put my Vype ePen 3 down, how do I know if it’s on or off?

If you press the button and the light comes on, it’s on. If the light won’t come on, it’s off, and you will need to press the button three times rapidly. If that doesn’t work, the battery may have run out of charge and you will need to recharge it.

Is it safe to leave my Vype ePen 3 charging over night?

Although your Vype ePen 3 has several safety features, we advise against leaving it to charge whilst unattended or overnight. Please note that charging should only take about 2 hours

Could my Vype ePen 3 catch fire, explode, give an electric shock?

Be assured, we have designed Vype ePen 3 with multiple layers of safety features. Over-voltage is included to avoid you get shocked from our devices. Over-heating and over temperature protection are included to prevent the devices catching fire or exploding, and a timed cut-off is to prevent overcharge our devices.

Note: Neither Vype ePen 3 nor any other e-cigarette should be charged near compressed gases e.g. Oxygen

ePen 3 caps

Can I exchange a cap before it is empty?

Yes, the design of the Vype ePen 3 is designed to help you change flavors quickly and easily at any time. 

What are the ingredients of Vype ePen 3 Caps?

Propylene glycol (PG), glycerol (VG), water, nicotine and carefully selected flavourings formulated specifically for the Vype ePen 3.

Can I refill the Vype ePen 3 Caps?

No, the Vype ePen 3 Caps are not designed for refilling.

How long does a Vype ePen 3 Cap last (in puffs)?

Each Vype ePen 3 Caps delivers over 200 puffs in laboratory testing. But the number of puffs depends upon your vaping behaviour.

Where is the e-Liquid inside the Vype ePen 3 Caps made?

Vype ePen 3 e-Liquid is made in the UK.

How many Vype ePen 3 Caps do you get in each refill pack?

Each Vype ePen 3 refill pack contains 2 Vype ePen 3 Caps.

Will the flavour deteriorate if I don’t use a Cap for some time, say 6-8 weeks?

If it’s still in its packaging, it should be fine. If it’s been removed from its packaging, after this time there may be a slight loss in the intensity of flavour.

Can I switch flavours without finishing the Cap?

Yes, the no-spill design of the Vype ePen 3 Caps means you can remove it very easily and quickly to change flavours.

Are Vype ePen 3 Caps "VG" vegetal glycerin or "PG" propylene glycol based?

The Vype ePen 3 Caps contains both. We have learned that there has to be a balance of VG to PG to produce a balanced vapour.

Do I have to keep the silicon cap on the Vype ePen 3 Caps once it has been removed from the blister packaging?

No, but if you think you will leave the Caps outside of its protective packaging for more than one day, we suggest that you refit the silicon Caps to help seal the Caps and keep the tip clean when not in use.

Does it affect the aroma if I do not use a cap for 6 to 8 weeks?

As long as the cap is still in its packaging - no problem. If you have already removed the cap from the pack, the taste intensity can be slightly affected. 

What does it mean when the white light comes on 10 times? 

With 10 minutes of inactivity, the white light will flash 10 times and the Vype ePen 3 will turn off to conserve battery power. To turn it back on, press the button 3 times quickly.

EPOD

What are the dimensions of the ePod?

The overall dimensions of the Vype ePod (with the Cap inserted to the device) are: 104.2 mm (length) x 10.5mm (deep) x 19.1mm (width).

How long does a Vype ePod cap last in puffs?

Each Vype ePod Cap delivers approximately 275 puffs in laboratory testing. However, the number of puffs will depend on your vaping behaviour.

Why is Vype ePod so light?

Vype ePod has been ergonomically designed to feel comfortable in the hand and weighs only 23 grams.

My Vype ePod has turned itself off, why?as turned itself off, why?

There could be several reasons, all of which are designed for either safety reasons or to save battery charge:

- If you inhale steam for more than 5 seconds, Vype ePod flashes 3 times and then turns off automatically.

- Your Vype ePod battery has run out of charge, you need to place it on charge.

I have charged my Vype ePod, how long will it last?

A fully charged ePod should last approximately 190 puffs but this will depend on your vaping behaviour.

Are there variable wattage settings?

No, your Vype ePod is fixed at it’s optimal setting.

My Vype ePod is not producing any vapour, why?

There could be several reasons, all of which are designed for either safety reasons or to save battery charge:

- Your Vype ePod battery has run out of charge, therefore you need to place it on charge.

- It may be time to change your Vype ePod Cap.

- There may be dirt accumulating that may affect connectivity between the device and the Cap. You can clean the Vype ePod with a dry cloth

How will I clean the Vype ePod if it gets dirty?

You should clean the Vype ePod with a dry cloth only, as you must avoid getting any liquid near the battery. Additionally, you can use wet wipes such as anti-bacterial or baby wipes to clean off any dirt from the mouthpiece / Cap.

How do I look after my Vype ePod?

To get the most from your Vype ePod, please follow the instructions for use as stated on the information leaflet.

- Only charge your Vype ePod with the charging accessories provided in the Starterkit or Vype charging accessories.

- Only use your Vype ePod with Vype ePod Caps.

- Keep your Vype ePod, charging accessories and Caps dry when in storage and during use, as precipitation, humidity or moisture can damage your device’s electronics.

The recommended storage temperature for Vype products is between 0 and 25°C.

Does the LED light appear when I inhale?

When the Vype ePod is activated, the green LED will appear. When your puff ends, the green LED will gradually disappear.

Why does the LED light on the device flash 3 times?

The Vype ePod has a short-circuit protection function: during activation, if the device short circuits, the LED light on the device will flash 3 times and the device will shut down.

Why does the LED light on the device flash 10 times?

When the green LED flashes 10 times, it is time to charge your device.

How do I use my Vype ePod?

Remove the cap from the blister pack before inserting it into the ePod device. The magnet pulls the cap into place. For an optimal vaping experience, you should close your lips completely around the mouthpiece. To start vaping, pull on the mouthpiece of your ePod.

How do I charge my Vype ePod?

- To charge your Vype ePod, place the device into the magnetic USB charging cable supplied with your Vype ePod Starterkit. The magnet will pull the device into place.

- Connect the other end of the USB charging cable to the USB port of a computer.

- When charging, the green LED on the Vype ePod will appear. When the LED disappears, the Vype ePod is fully charged and the magnetic USB charging cable should be disconnected.

- It should take about 80 mins to fully charge your Vype ePod device.

- To avoid the risk of fire, injury and/ or damage to your Vype ePod or other property, only charge your Vype ePod with the equipment provided in your Vype ePod Starterkit or with compatible Vype charging accessories.

- Never leave your device unattended while it is charging.

- Rating input of magnetic USB charging cable: 5VDC, 450mA.

- This product should only be connected to a safety extra-low voltage (SELV) circuit rated at 5VDC, 1A. Output lower than this will result in a slower charge time.

Can the Vype ePod be recycled?

Your Vype ePod is designed and manufactured with high quality materials and components, which can be recycled and reused. Electrical goods and batteries should not be disposed of as part of regular household waste and should be separately collected for recovery and recycling. We are committed to minimising the impact Vype products have on the environment – please see our website, govype.ch, for more information on how to dispose of and recycle Vype products.

How will I be able to tell when to charge my Vype ePod?

When the green LED flashes 10 times, it is time to charge your device. Your Vype ePod may run out of charge before the Vype ePod Cap is finished, so don’t automatically discard the Cap when charging your ePod, because there may still be liquid included.

When on charge, why does the LED light stay on?

When charging, the green LED on the Vype ePod will appear, then disappear when it is fully charged.

When on charge, why does the LED light appear and then disappear?

When charging, the green LED on the Vype ePod will appear. When the LED disappears, the Vype ePod is fully charged and the magnetic USB charging cable should be disconnected.

Is it safe to leave my Vype ePod charging over night?

Although your Vype ePod has been designed with certain safety features, we advise against leaving it to charge whilst unattended or overnight. Please note that charging should only take about 80 minutes.

What should I do if I notice Liquid in my device or on the outside of the Cap?

Use a clean paper towel to gently wipe the Liquid and clean the device or Cap. Do not push or poke any hard objects inside the device or Cap, especially onto the contacts, as it might damage them and stop the device from working. If after wiping clean the issue persists, please call Vype Care line for help and advice: 0800 000 396

What should I do if I notice leakage when using my Vype ePod?

On some occasions, you may see minor leakage from your ePod Caps, which is not uncommon in e-cigarette products. If you do see leakage, use a clean paper towel to gently wipe the Liquid and clean the device or Cap. Do not push or poke any hard objects inside the device or Cap, especially onto the contacts, as it might damage them and stop the device from working.

Other tips for reducing leakage:

- Puff gently on your ePod.

- Avoid back-puffing into your Cap.

- Avoid using Caps that have been left out of the packaging for prolonged periods.

If after following these tips, the issue persists, please call Vype Care line for help and advice: 0800 000 396

I’ve put my Vype ePod down, how do I know if it’s on or off?

Vype ePod is activated by puffing. When the Vype ePod is activated, the green LED will appear. When your puff ends, the green LED will gradually disappear.

Does the Vype ePod come ready charged?

Vype ePod comes partly charged. We recommend to fully charge your ePod before first use (approximately 80 minutes).

What capacity is the Vype ePod battery in mAh?

The Vype ePod contains a Lithium-Ion polymer rechargeable battery with a nominal electrical charge capacity of 350 mAh.

What type of battery cell is in my Vype ePod?

Vype ePod contains a lithium-ion polymer rechargeable battery.

ePod CAPS

When to change your Vype ePod cartridge?

It is time to change your Vype ePod Cap when:

- Your Vype ePod stops producing vapour.

- You notice deterioration in the taste or quality of the vapour.

How much nicotine does a Vype ePod Cap contain?

Each Vype ePod Cap contains 1.9ml eliquid and 18mg/ml nicotine, so overall 34.2 mg nicotine.

Can I refill the Vype ePodCap?

No, the Vype ePod Cap is not designed for refilling. We recommend recycling them with electronic devices

Will the flavour deteriorate if I don’t use a Cap for some time, say 6-8 weeks?

If it’s still in its packaging, it should be fine. If it’s been removed from its packaging, after this time there may be a slight loss in the intensity of flavour.

Can I switch flavours without finishing the Cap?

Yes, the no-spill design of the Vype ePod Cap means you can remove it very easily and quickly to change flavours.

Do the Vype ePod Caps come in different strengths?

Our Caps are currently only available with a nicotine strength of 18 mg/ml. Please visit govype.ch to check which flavours and nicotine strength are available.

How many ml of eLiquid does a Vype ePod Cap hold?

Each Vype ePod Cap holds 1.9ml eLiquid.

What are the ingredients of your Vype ePod Caps

Propylene glycol (PG), glycerol (VG), water, nicotine and carefully selected flavourings formulated specifically for the Vype ePod device.

Are your Vype ePod Caps Propylene glycol (PG) or glycerol (VG) based?

The Vype ePod Caps contain both.

General

What do the e-Liquids contain?

Each e-Liquid contains Propylene glycol (PG), glycerol (VG) and nicotine and carefully selected food grade flavourings formulated specifically to offer a satisfying vapour experience. All e-Liquids contain a proportion of water.

What happens if I use e-Liquids from other brands or mix Vype e-Liquids with other brands?

Each Vype e-Liquid is designed and tested specifically for a vaping experience you can trust. We do not know what other e-Liquids contain and therefore we decline any responsibility in case of mixing with other e-Liquids. However, our Vype e-Liquids can be mixed together.